好久不写英文了，刚才写了封给M1的投诉信，大家砸……-雅思/托福-新加坡狮城论坛

Dear Sir,<o:p></o:p>
<o:p> </o:p>
This is not the first time that I am complaining on M1's policy.<o:p></o:p>
<o:p> </o:p>
I am a foreign student who has stayed in <st1:place w:st="on"><st1:country-region w:st="on">Singapore</st1:country-region></st1:place> for 7 years, and I have been using M1 phone line for 4 years since I was 16.<o:p></o:p>
<o:p> </o:p>
2 years ago M1 suddenly changed its policy to refuse any student pass holder to sign up or upgrade 2 year plan. I sent a complaint about that and I was glad to know that it was changed later on. Although I would need to pay a S$200 deposit when upgrading my line, I found it reasonable as there are people who leave this country without paying their bill or finishing their plan.<o:p></o:p>
<o:p> </o:p>
However, just few months ago, things are getting a bit unreasonable. A foreign student will have to pay another S$300 deposit, on top of the S$200 deposit, so to sign up a 2 year plan and get a discounted handset.<o:p></o:p>
<o:p> </o:p>
First of all, we are students; we are here to study not to work, so with no income our expense should be minimized. If the S$200 is for M1 to save some loss on those who break the bond, another S$300 is really too much for us.<o:p></o:p>
<o:p> </o:p>
Secondly, M1 have its competitors in the market. Another company is offering 2 year contracts to students with only a S$200 deposit, even for discounted handset. And their price plans are as competitive. So in this way M1 should be losing quite some customers in this category.<o:p></o:p>
<o:p> </o:p>
If M1 is too afraid of students running away with debt, I think they should take a closer look at our student pass. I am currently studying in NTU and it's another 2 years before the end of my course. So, unless my debt is high enough for bankruptcy, why should I run away from the bill with the cost of my undergraduate certificate? I think for foreign students the deposit should be base on their student pass status.<o:p></o:p>
<o:p> </o:p>
Lastly, I must say that since I have already used M1 service for 4 years, I really do not want to make a change now, unless there are enough reasons. 2 years ago I chose to remain as a M1 user because it changed its policy to be reasonable. So I do hope this time M1 will consider my suggestion again.<o:p></o:p>
<o:p> </o:p>
Regards,<o:p></o:p>
Chaoyi<o:p></o:p>

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雅思/托福

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小鱼王子 LV5

发表于 13-12-2005 05:02:00 | 显示全部楼层

<DIV class=quote>以下是引用GriGri在2005-12-12 22:54:00的发言： 
Dear officer,<o:p></o:p>
<o:p></o:p>
I am here to complain on one of the M1's policies.<o:p></o:p>
<o:p></o:p>
I am a foreign student who is studying in <st1:place w:st="on"><st1:country-region w:st="on">Singapore</st1:country-region></st1:place> for 7 years, and I have been using M1 phone line for 4 years since I was 16.<o:p></o:p>
<o:p></o:p>
About 2 years ago, M1 suddenly changed its policy which refuse student pass holders to sign up or upgrade for any M1's 2 years plan. I did send a complaint about that and I was glad to know that the policy did not change in the end. I felt it is reasonable to pay a S$200 deposit when upgrading my line as understanding there are people who leave the country without paying their bills or finishing their contracts.
<o:p></o:p>However, just few months ago, things are getting a bit too much, as all foreign student will have to pay another S$300 deposit upon the S$200 deposit, so to sign up a 2 year plan and get a discounted handset.<o:p></o:p>

<o:p></o:p>
There are something the company has to be clear. I am using a handphone because it has become a neccessary component of my life. As a student, i am here for learning without any income but money from my parents, and i have to try my best to minimise my expenses. I understand the change of policy is to cover the loss on those who broke the contract, but it is unfair to those who has been supporting the company for long.<o:p></o:p>
<o:p></o:p>
M1 have its competitors in the market. Another company is offering 2 year contracts to students with only a S$200 deposit, even for discounted handset. And their price plans are as competitive. So in this way M1 should be losing quite some customers in this category.<o:p></o:p>
<o:p></o:p>
If M1 is too afraid of students running away with debt, I think they should take a closer look at our student pass. I am currently studying in NTU and it's another 2 years before the end of my course. So, unless my debt is high enough for bankruptcy, why should I run away from the bill with the cost of my undergraduate certificate? I think for foreign students the deposit should be base on their student pass status.<o:p></o:p>
<o:p></o:p>
Lastly, I must say that since I have already used M1 service for 4 years, I really do not want to make a change now, unless there are enough reasons. 2 years ago I chose to remain as a M1 user because it changed its policy to be reasonable. So I do hope this time M1 will consider my suggestion again.<o:p></o:p>
<o:p></o:p>
Regards,<o:p></o:p>
Chaoyi<o:p></o:p></DIV>
i did a little change ...121

[此贴子已经被作者于2005-12-13 15:16:09编辑过]

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zkeanu LV17

发表于 13-12-2005 14:37:00 | 显示全部楼层

it is fine letter, very descriptive, and easy to understand

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yabei_8 LV9

发表于 14-12-2005 14:23:00 | 显示全部楼层

I think for foreign students the deposit should be based on their student pass status.<O:P></O:P>

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GriGri LV5

发表于 14-12-2005 14:11:00 | 显示全部楼层

<DIV class=quote>以下是引用小鱼王子在2005-12-13 5:02:00的发言： 
i did a little change ...121 </DIV>

你的更改完全曲解了我的意思……
第三段。[em09]

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WHOO LV10

发表于 15-12-2005 02:43:00 | 显示全部楼层

小鱼你歇着吧。。。
to GRIGRI, there's another fact might support your stand which is there has been a big increase of the number of the prepaid card holder among foreign students.that might lead a loss of long-term customers of M1. <IMG src="https://www.sgchinese.com/bbs/Skins/Default/emot/em04.gif">